Shipping

Our goal is to deliver your purchase without fuss, no matter where you live.

Shipping time for items in stock:

• For delivery in Thailand, item(s) will be dispatched within 3-7 working days upon confirmation of order.
• International delivery usually takes about 4-6 weeks for regular registered mail. 

Production and Shipping time for customized Bespoke items:

• Production time may vary from 2 weeks to 2 months based on intricacy of design(s). Actual production time required will be updated upon confirmation of design(s).
• For delivery in Thailand, item(s) will be dispatched within 3-7 working days upon completion of order.
• International delivery usually takes about 4-6 weeks upon completion of order, for regular registered mail. 

Please note import duties or taxes, if any, will be paid by the buyer.  

We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:

• the item is seized by Customs or any other government agency.
• the item is sent to a country where no postal or courier service exists.
• the loss or damage is the result of an event beyond our reasonable control.
• the loss or damage occurs after delivery.
• the item was authorized to be sent without tracking.

Returns

Every piece leaves our studio in the most pristine condition as we want you to be proud of your purchase. In the event that you are not fully satisfied with the piece, write to us right away so we can advise on the eligibility of a return and the best course of action.

• Items in unused and original condition can be returned within 14 days after we receive the item(s), for a refund or exchange.
• Refunds will be credited to original forms of payment, and will be processed within 2 weeks' after we receive the item(s).
• For exchange of products, item(s) in stock will be shipped within 7 days after we received the item(s). For products no longer in our stock system, item(s) will be shipped within 1 month to allow for production time.
• Shipping fees and cost of return shipping are not included in amount refundable. 
• Customized items are not eligible for returns. 

We're available at hello@oneslashonestudios.com should you require further assistance.